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Terms & Conditions

These Terms govern your relationship with the operator of luckyfox-casino, accessible via luckyfox-casino-ca.com, and set out the legally binding rules for your use of the Website and related services. Effective date: November 6, 2025.

Definitions

OBSERVE: The clarity of terminology is fundamental for legal precision and user comprehension. EXPAND: Key operational and legal terms are defined to avoid ambiguity and ensure enforceability across CA jurisdictions. REFLECT: The following definitions apply throughout these Terms:

  • Operator: The legal entity Dama N.V., company registration number 152125, headquartered at Scharlooweg 39, Willemstad, Curaçao, licensed by Curaçao Gaming Control Board (License No. OGL/2023/174/0082, valid through 2025), operating luckyfox-casino via luckyfox-casino-ca.com.
  • User: Any individual who accesses, registers, or uses services provided by luckyfox-casino-ca.com.
  • Player: A User who has completed the account registration and participates in gaming activities.
  • Bet: A monetary stake placed by a Player on a game or event offered by luckyfox-casino.
  • Wager: The act of staking funds on any game or event within the Website.
  • Bonus: Promotional value granted by the Operator, subject to specific terms and wagering requirements.
  • KYC: Know Your Customer procedures, including identity and age verification, as required under applicable law.
  • Website: The domain luckyfox-casino-ca.com and its subdomains.
  • CA: Refers to Canada, with specific exclusion of Ontario due to distinct regulatory environment.

Account Registration

OBSERVE: CA law and international standards require strict age and identity controls. EXPAND: Account creation procedures must include KYC, accurate data submission, and security obligations. REFLECT: The following rules apply for User account registration on luckyfox-casino-ca.com:

  1. Eligibility: Users must be at least 18 years of age and reside in Canada (excluding Ontario). The Operator reserves the right to request proof of age and location at any time.
  2. Registration Process:
    • Users must provide accurate, current, and complete information during registration.
    • An email verification process is mandatory; Users must confirm their account via the link sent to their provided email address.
    • The Operator implements KYC procedures, including identity and address verification, before processing withdrawals or at its discretion to ensure compliance with regulatory obligations.
  3. User Obligations:
    • Users are responsible for maintaining the confidentiality of their login credentials.
    • Users may not register more than one account per person, household, or IP address.
    • Providing false or misleading information will result in immediate account suspension or termination, with potential forfeiture of funds.

Regional Compliance Note: These procedures comply with CA anti-money laundering and responsible gaming standards, reflecting regulatory expectations for user verification and protection.

Betting & Gameplay Rules

OBSERVE: Betting rules must ensure fairness, transparency, and responsible conduct. EXPAND: The section covers bet placement, modification, cancellation, and user behaviour standards. REFLECT: The following conditions govern all betting and gameplay activities on luckyfox-casino-ca.com:

  • Bet Placement: Minimum and maximum bet amounts are specified per game; Users must review individual game rules before wagering.
  • Bet Modification & Cancellation: Once placed and confirmed, bets cannot be changed or cancelled, except in cases of technical malfunction or as expressly permitted by the Operator.
  • Gameplay Conduct:
    • Users are strictly prohibited from engaging in fraudulent activities, collusion, or using automated tools (bots) to influence outcomes.
    • Abusive language, threats, or harassment in live casino chats or communications with staff will result in account suspension or permanent ban.
    • Cheating or manipulation of games is grounds for immediate account closure and forfeiture of winnings.

Regional Compliance Note: All gameplay is subject to random outcome generation and external auditing as required by the Curaçao Gaming Control Board and applicable CA standards.

Bonus Terms

OBSERVE: Bonuses are a core marketing tool but require strict legal boundaries to avoid abuse and regulatory breaches. EXPAND: Terms must include activation, wagering, prohibited conduct, and policy on combining offers. REFLECT: The following terms apply to all bonuses and promotions on luckyfox-casino-ca.com:

  1. Activation & Eligibility:
    • Bonuses are granted at the Operator's discretion and may require Users to opt in or enter a bonus code.
    • Only one bonus or promotion may be active per account at any time unless explicitly stated otherwise.
  2. Wagering Requirements:
    • All bonuses are subject to specified wagering requirements (e.g., 35x the bonus amount) which must be met within a defined timeframe (generally 30 days from activation, unless specified otherwise).
    • Failure to meet the wagering requirements within the timeframe results in forfeiture of bonus funds and any winnings derived therefrom.
  3. Prohibited Actions:
    • Certain games may be excluded from bonus play; Users must review eligible game lists for each promotion.
    • Bonus stacking, multiple account abuse, or other attempts to circumvent bonus policies are strictly prohibited and will lead to forfeiture of funds and possible account closure.
  4. Combining Promotions: Bonuses, free spins, or other promotions cannot be combined unless expressly permitted by the Operator in the terms of the specific offer.

Regional Compliance Note: All bonus terms comply with CA advertising and fairness regulations; Users are advised to review individual promotion rules before participation.

Payments & Withdrawals

OBSERVE: Transparent payment processes safeguard user trust and regulatory compliance. EXPAND: The section details methods, limits, fees, processing times, and refund conditions. REFLECT: The following payment terms apply on luckyfox-casino-ca.com:

  • Deposit Methods: Users may deposit funds using credit/debit cards, approved e-wallets, and supported cryptocurrencies. Accepted methods are listed on the Website and may vary by location and currency.
  • Withdrawal Methods: Withdrawals are processed using the same method as the deposit whenever possible. Alternative methods may be used at the Operator's discretion, subject to KYC verification.
  • Limits & Fees:
    • Minimum and maximum deposit/withdrawal amounts are specified on the Website and may be subject to change based on account status or regulatory requirements.
    • The Operator does not charge processing fees; however, third-party payment providers may apply their own fees, for which the User is responsible.
  • Processing Times: Withdrawals are generally processed within 24-72 hours after KYC completion. Delays may occur due to additional verification, technical issues, or public holidays.
  • Refunds: Bets and bonuses are non-refundable except where prohibited by law or in cases of technical malfunction. In such cases, the Operator will review incidents and process refunds at its sole discretion.

Regional Compliance Note: All payment and withdrawal operations are performed in strict adherence to CA anti-money laundering (AML) regulations and the Curaçao Gaming Control Board's requirements.

Limitation of Liability

OBSERVE: Operator liability must be clearly defined to mitigate legal risks while preserving user rights. EXPAND: The section details Operator obligations, exclusions, and compensation limits. REFLECT: The following limitations apply to luckyfox-casino-ca.com:

  1. Operator Obligations:
    • The Operator undertakes to provide fair gaming, accurate results, and secure transactions in accordance with its e-gaming license.
    • All games are subject to routine fairness audits and technical evaluation.
  2. Exclusions of Liability:
    • The Operator is not liable for losses arising from technical failures, system errors, or network interruptions beyond its reasonable control.
    • No liability is accepted for damages resulting from unauthorized account access, user negligence, or third-party actions.
    • The Website may contain links to external sites; the Operator does not endorse or accept responsibility for the content or practices of such sites.
  3. Maximum Compensation: In any case, the Operator's aggregate liability is limited to the amount of the bet or wager placed by the User in respect of which the liability arose.

Regional Compliance Note: These limitations are subject to applicable CA consumer protection laws and do not affect rights that cannot lawfully be excluded.

Intellectual Property Rights

OBSERVE: Intellectual property protections are essential for brand and content security. EXPAND: This section addresses copyright, software, and content use. REFLECT: The following rules apply to all content and software on luckyfox-casino-ca.com:

  • Ownership: All intellectual property rights in the Website's content, graphics, trademarks, software, and databases are owned or licensed by Dama N.V., operator of luckyfox-casino.
  • Prohibition: Users may not copy, reproduce, modify, distribute, transmit, display, perform, or create derivative works from any part of the Website or its content without prior written consent from the Operator.
  • Permitted Use: Access to the Website is granted strictly for personal, non-commercial use in accordance with these Terms.

Regional Compliance Note: All intellectual property protections are enforced in accordance with CA and international copyright laws.

Privacy & Data Protection

OBSERVE: Privacy is regulated by CA law and international standards. EXPAND: Users must be informed of data practices and their rights. REFLECT: All User data is processed in accordance with the Privacy Policy available on luckyfox-casino-ca.com. By using the Website, Users consent to the collection, storage, and processing of personal information as outlined therein and as required by applicable law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada.

Changes to Terms

OBSERVE: Operators must retain flexibility to update terms while ensuring user awareness. EXPAND: Transparent notification and user options are required. REFLECT: The Operator reserves the right to amend these Terms at any time. Users will be notified of material changes through a notice on luckyfox-casino-ca.com and/or via email to the address provided at registration. Continued use of the Website after changes constitutes acceptance of the revised Terms. If a User disagrees with any updates, they may discontinue use of the Website and request account closure per the Termination section.

Termination & Suspension

OBSERVE: Clear grounds and procedures for account action are necessary for user protection and regulatory compliance. EXPAND: The section covers account suspension, closure, fund handling, and notification protocols. REFLECT: The Operator may suspend or terminate User accounts in the following circumstances:

  1. Grounds for Suspension/Termination:
    • Breach of these Terms, including fraudulent activity, multiple account creation, or provision of false information.
    • Failure to complete KYC or provide requested documents within a reasonable timeframe.
    • Regulatory or legal requirements that necessitate account closure.
  2. Procedure:
    • The Operator will notify Users of suspension or termination via email, providing reasons and, where applicable, steps for remediation.
    • Funds in the account at the time of closure will be refunded to the User using the original deposit method, subject to completion of all KYC and withdrawal requirements, unless forfeiture is warranted by law or these Terms.
  3. Appeal: Users may contact [email protected] to appeal decisions or seek clarification.

Regional Compliance Note: All account actions are conducted in accordance with CA consumer protection and anti-money laundering regulations.

Governing Law & Jurisdiction

OBSERVE: Legal jurisdiction and dispute resolution mechanisms must be transparent and enforceable. EXPAND: This section establishes the applicable law and available forums for dispute resolution. REFLECT: These Terms are governed by and shall be construed in accordance with the laws of Curaçao, except to the extent that mandatory provisions of Canadian law apply to Users residing in CA (excluding Ontario). Any dispute, controversy, or claim arising out of or relating to these Terms shall be resolved by:

  • Primary Mechanism: Good-faith negotiation between the User and the Operator's support team.
  • Escalation: If unresolved, disputes may be referred to binding arbitration under the rules of the Curaçao Gaming Control Board, or to a competent court in Curaçao, unless otherwise required by mandatory Canadian law.

Regional Compliance Note: Canadian Users retain all statutory rights under local law. These provisions do not affect non-waivable consumer rights provided by CA law.

Contact Information

OBSERVE: Direct and accessible contact details are essential for regulatory compliance and user trust. EXPAND: The section provides all available support and legal contact points. REFLECT: For all inquiries, Users may contact luckyfox-casino as follows:

Regional Compliance Note: All Users are encouraged to resolve issues via the official support channels. Luckyfox-casino is committed to timely and fair resolution of all inquiries in accordance with CA law and best industry practices.